This position assists with answering the phones and assisting members with various inquiries. Will also welcome and process new members. Requires previous experience in customer service. Must have a pleasant personality, strong follow-up to unresolved tasks, willingness to research answers or problem-solve, and must possess Excel skills. You must be able to work independently and with a team.

Will rely on direction and judgment to accomplish goals. Will perform a variety of other membership and administrative tasks, such as coordinating new member orientation and supporting annual invoice preparation. Will perform other administrative tasks that support non-accounting areas of the business, such as maintaining a small inventory, website input, support of the continuing education program, assistance with event planning, and maintaining general office supplies. Will work under general supervision and report to the CEO.

• Act as a point of contact for members and respond in a timely manner

• Must have excellent communication skills

• Must have excellent follow-up

• Must be able to problem-solve

• Excellent attention to detail

• Work with an AMS

• Able to work independently and with a team

• Order office supplies as needed

• Customer service & administrative experience is required

MISSION STATEMENT

The Lake & Geauga Area Association of REALTORS exists to advocate for the rights and interests of real property owners and our members; to provide our members with the programs, products, and services that will help them in their business; and to continually raise the competency and professionalism within our industry.