OCF Realty is a leading property management firm based in Philadelphia that is committed to providing exceptional services across a diverse portfolio of residential properties. We are currently seeking a highly skilled Maintenance Manager to join our team. In this role, you will be a key member of our Property Management team, responsible for overseeing the timely resolution of tenant-submitted maintenance requests across a portion of our 3,000-unit portfolio.

This role demands a hands-on approach to properly diagnose issues, leading to efficient outcomes and the satisfaction of both the owner and the tenant. You'll prioritize speed of service, efficient scheduling, and timely communication. Furthermore, this role requires a proactive and preventive maintenance strategy that focuses on the long-term health of the property. If you’re highly organized, have excellent follow-up skills, are experienced in property management and maintenance, and enjoy problem-solving, you may be an excellent fit for this role. 

This position offers a salary of $55,000-$65,000 commensurate with experience and includes a comprehensive benefits package that includes paid time off, medical and dental insurance, and 401(k) matching.

You will thrive in this position if you:

• Are passionate about maintenance and repairs. You enjoy diagnosing problems, finding practical solutions, and taking pride in keeping properties operating at their best.
• Are a coordinating pro. Managing multiple priorities, scheduling vendors, and keeping tasks moving efficiently come naturally to you.
• Are an excellent communicator. You know how to set expectations, keep tenants and owners informed, and confidently navigate unexpected issues while maintaining a high level of customer service.
• Are organized and thrive in fast-paced environments. You can effectively prioritize competing maintenance requests, stay on top of follow-ups, and ensure nothing falls through the cracks.
• Are tech-savvy. Using computers comes naturally to you, and you are comfortable documenting and reporting findings through digital tools.
• Are a problem solver. You ask the right questions, gather the necessary information, and work to identify the root cause of maintenance issues before assigning repairs.
• Are a team player. You communicate effectively with maintenance technicians, vendors, and leadership to deliver exceptional service to both property owners and tenants.

• Utilize AppFolio software to efficiently manage and track all maintenance requests
• Take a proactive diagnostic approach, pushing for photos and details, and calling tenants to gather as much information as possible for an accurate assessment
• Visit the property when repairs are not obvious or when uncertainty arises to reduce the possibility of misdiagnosing and assigning the wrong technician
• Coordinate with in-house maintenance technicians and third-party vendors to prioritize and schedule repairs based on urgency and severity
• Organize the schedule of in-house maintenance technicians effectively, grouping repairs together geographically to minimize travel and create synergy
• Use the AppFolio platform to provide real-time updates to tenants regarding the status of their maintenance requests and conduct follow-ups with tenants after repairs to ensure satisfaction with the resolution
• Analyze recurring maintenance issues and collaborate with the maintenance team to develop proactive solutions
• Collaborate with property owners to gain approval for necessary repairs, maintenance projects, and capital improvements
• Ensure vendors adhere to contractual agreements, deliver high-quality services, and represent the owners' best interests
• Close work orders according to established procedures, ensuring consistency and timeliness
• Conduct regular property inspections to assess overall condition and identify maintenance needs, providing regular property condition reports to owners, outlining observations, recommended actions, and progress on identified issues
• Participate in scheduled portfolio calls with property owners to discuss property health, ongoing maintenance projects, completed repairs, and emerging issues
• Manage all building-wide communication to tenants, informing them of important notices and updates regarding the property
• Coordinate key access to vendors & technicians performing scheduled repairs

• 3 years of prior experience working in Property Management
• 2+ years of prior experience in a demanding role managing emails, databases, and time-sensitive tasks
• Keen eye for spotting and diagnosing maintenance issues, and ability to quantify the problem
• General knowledge of maintenance processes and methods, such as repairs of HVAC, plumbing, appliances, and electrical equipment
• Ability to provide excellent customer service while working under pressure
• Ability to maintain a positive, productive relationship with contractors and tenants

OCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in property management, home buying and selling, and real estate development. With offices in South Philadelphia and Margate, NJ, our team consists of expert leasing and real estate Agents who specialize in neighborhoods. We believe a thriving neighborhood is one where individuals and businesses have mutually beneficial relationships, and we are passionate about fostering that connection. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.