Luxury Jewelry Sales Manager

Shelle Jewelers • Northbrook, IL, US

Posted 3 months ago

Description

We’re hiring an all-star sales manager to lead our team and help us hit our sales goals. You’ll cultivate and motivate your team, identify targets and goals, and evaluate sales performance to ensure our success. The ideal candidate is a natural leader, a team player, and loves taking on new challenges.

Responsibilities

Sales Leadership & Revenue Growth

Lead, coach, and motivate the sales team to consistently meet and exceed sales targets
Monitor daily, weekly, and monthly sales performance and implement strategies to drive results
Develop and execute sales plans, promotions, and client outreach initiatives
Analyze KPIs and sales metrics to identify opportunities for growth

Team Development

Recruit, train, and mentor sales associates to enhance product knowledge and selling skills
Conduct regular performance reviews and provide actionable feedback
Foster a culture of accountability, collaboration, and excellence

Operations & Compliance

Oversee daily store operations, including opening/closing procedures and security protocols
Ensure compliance with company policies, procedures, and ethical sales practices
Collaborate with senior leadership on budgeting, forecasting, and business planning

Buying, Repairs & Service Coordination

Oversee gold, silver, and estate buying from the public, ensuring fair pricing and strong margins
Work closely with jewelers to manage repair intake, timelines, and quality control
Communicate clearly with clients about repair expectations and completion

Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs to make sure they’re successful
Identify new sales opportunities, emerging markets, and lead generation programs to keep us growing
Maintain long-lasting customer relationships and manage customer complaints to ensure we are meeting their needs
Set our sales strategies and sales objectives to achieve our sales goals
Evaluate the team’s sales performance and offer advice on continuous improvement

Qualifications

3–7+ years of retail sales experience, preferably in jewelry or luxury goods
Proven track record of achieving and exceeding sales targets
Exceptional interpersonal and communication skills
Strong leadership, coaching, and team-building abilities
High level of professionalism, integrity, and attention to detail
Previous leadership experience in a small business or boutique environment strongly preferred
Strong knowledge of diamonds, gemstones, and precious metals (GIA certification a plus)
Experience with custom jewelry, repairs, or buying from the public is highly desirable

3-5 years of experience in sales management as a sales executive or in a leadership role in the sales department
Must possess a bachelor’s degree in business or a similar major

Compensation

$90,000 - $125,000 yearly

About Shelle Jewelers

We’re a third-generation family-owned business. We love what we do. And what we do best is make customers happy by providing unparalleled service and exceptional workmanship. All of our design and repair work is done in-house. Our staff includes a certified appraiser, a graduate gemologist, master jewelers, and a knowledgeable sales team. Whether we’re repairing a treasured piece of jewelry, redesigning one for a fresh contemporary look, or creating a distinctive custom design, our elite staff will guide you through the process.