Schank Family Law is a California-based family law firm that represents clients in divorce, child custody, and domestic violence restraining order matters, among other issues. The firm is dedicated to guiding individuals and families through complex and emotional legal situations with professionalism and care. Schank Family Law focuses on providing clear communication, strong advocacy, and compassionate support throughout the legal process. Team members work in a collaborative environment where client service and integrity are central values.

The Sales/Intake Specialist is a full-time, on-site role based in Riverside, CA. This position is responsible for answering and screening incoming calls, engaging prospective clients, and conducting detailed intake interviews to understand their family law needs.

Compensation & Incentives: This position offers the opportunity to earn additional monthly bonuses based on individual performance and achievement of established goals.

• Answer and screen incoming phone calls and inquiries from prospective clients.

• Engage with prospective clients to understand their needs and determine how the firm can assist them.

• Conduct detailed intake interviews to gather information regarding family law matters, including divorce, child custody, and domestic violence restraining orders.

• Explain the firm's services and guide prospective clients through the intake process.

• Schedule consultations with attorneys.

• Follow up with prospective clients and leads to maintain communication and encourage next steps.

• Manage incoming inquiries and help move potential clients through the intake and sales process.

• Maintain accurate records and client information in the firm's systems.

• Coordinate with attorneys and staff regarding next steps for new matters.

• Support ongoing communication with prospective clients throughout the intake phase.

• Handle sensitive and confidential information with professionalism, empathy, and discretion.

• Candidates should possess strong Communication and Customer Service skills to engage with prospective clients and handle sensitive family law situations.

• Candidates should possess Sales and Sales Management skills to qualify leads, convert inquiries into consultations, and support revenue growth.

• Candidates should possess a desire to learn and apply intake procedures and to help reinforce best practices within the team.

• Experience in a law firm, legal services, or professional services environment is beneficial.

• Ability to work on-site in Riverside, CA, manage multiple tasks, and maintain organized, accurate records.

• Proficiency with basic office software and CRM or case management systems is preferred.

• High school diploma or equivalent required; additional education in business, communications, or legal studies is a plus.

We are an established and reputable Family Law Firm with several offices across California. Our years of experience, wide array of resources and staff, and reputable standing in the area make us stand out from other firms in the area.