Grace Estate Law, a boutique estate planning practice located in Hall Park (Frisco, Texas), is seeking an experienced, compassionate, and results-driven Legal Receptionist to join our thriving, woman-owned firm. We’ve built a reputation for providing legal services with "Grace," competence, integrity, and modern technology. As the first point of contact for our firm, you will set the tone for every client's experience, providing warmth, professionalism, and structured support from their very first interaction.

About The Role

We are seeking an exceptionally organized, articulate, and compassionate Legal Receptionist to manage our front desk operations and lead initial client reception. In this role, you will serve as the professional face and voice of our practice—greeting guests in person, fielding inbound calls, gathering essential initial case details, and scheduling prospective client consultations.

The successful candidate thrives in a highly structured environment, possesses a warm and engaging speaking voice, professionalism, and consistently delivers a white-glove customer service experience.

• Front Desk & First Impressions: Warmly greet office visitors with a professional presence, handle incoming and outgoing mail, manage office supplies, and keep the reception and conferences area impeccably organized and welcoming.

• Client Intake & Screening: Answer inbound phone calls and web inquiries with a clear, engaging, and empathetic speaking voice. Gather preliminary case details, screen leads against firm criteria, and route callers appropriately.

• Scheduling & Calendar Management: Maintain attention to detail while coordinating and scheduling initial consultations and follow-up meetings for attorneys using calendar management software.

• Administrative Support & Organization: Keep client records and files meticulously organized. Assist attorneys and legal staff with scanning, filing, organizing, document preparation, and data entry in legal management systems.

• Client Communication: Send timely confirmation emails, intake forms, and reminders to prospective and current clients to ensure a seamless experience with the firm.

• Customer Service: Minimum of 2 years of experience in customer service with a strong emphasis on client satisfaction, active listening, and conflict resolution.

• Education: A High School Diploma or equivalent is required.

• Bilingual Skills (Preferred): Fluency in both English and Spanish (written and verbal) is considered a strong asset.

• Professional Presence & Voice: Exceptional verbal communication with a clear, polished, and comforting phone manner, paired with a professional presentation.

• Organizational Mastery: Highly detail-oriented, systematic, and well-organized.

• Technical Skills: Knowledge of Apple computers, multi-line business phone systems, and standard office software.

• Industry & Life Experience: Knowledge of the legal industry is an asset. Real-life experience overcoming significant obstacles—giving you deep, core empathy for clients navigating difficult life transitions—is a strong plus.

Benefits & Work Schedule

Work Schedule: In-person position — Monday through Thursday, 8 am to 4 pm

Benefits Package (Eligible after 90 days of employment and employees working 30+ hours):

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Contribution Plan

• Paid Time Off (PTO)

• Paid Holidays

Join our thriving team and become an essential part of our expanding law firm. Our mission is to empower clients to create meaningful legacies with confidence and grace. We are a woman-owned estate law firm that has been in practice in Collin County for well over a decade. We have a strong reputation for providing effective and competent legal solutions to individuals, families, and business owners.