Intake Specialist (Remote)

Minneapolis, Minnesota (Remote)

RWI Law is a family law firm based in Minneapolis, Minnesota, serving clients throughout the Twin Cities region. The firm focuses on divorce, high-net-worth divorce matters, and cases involving children. RWI Law is committed to guiding clients through complex and emotional legal situations with professionalism, empathy, and clear communication.

We are currently seeking a Remote Intake Specialist to serve as the first point of contact for prospective clients. This role is essential to creating a strong first impression and ensuring a smooth, supportive intake experience.

Position Details

• Location: 100% Remote
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Minnesota Time)
• Compensation: Base salary plus performance-based bonuses

Responsibilities

• Answer inbound calls and respond to inquiries from potential family law clients
• Conduct initial intakes with empathy, professionalism, and attention to detail
• Accurately collect and document client information
• Qualify leads and schedule consultations with attorneys
• Follow up with prospective clients and no-shows
• Maintain clear, compassionate communication at all times
• Collaborate with the legal team to ensure a smooth client onboarding process

Qualifications

• Prior experience in legal intake, client services, call center work, or high-empathy sales preferred
• Strong verbal and written communication skills
• Ability to handle sensitive family law matters with care and discretion
• Excellent listening skills and strong attention to detail
• Comfortable working remotely and managing tasks independently
• Tech-savvy and able to learn CRM and intake systems
• Reliable internet connection and a quiet, professional workspace

Why Join RWI Law

• Fully remote position with a consistent weekday schedule
• Opportunity to work with a respected Minneapolis-based family law firm
• Meaningful role supporting families during important life transitions
• Supportive team environment focused on quality client service
• Performance-based bonuses tied to intake quality and conversions

• Answer inbound calls and respond to inquiries from potential family law clients
• Conduct initial intakes with empathy, professionalism, and attention to detail
• Accurately collect and document client information
• Qualify leads and schedule consultations with attorneys
• Follow up with prospective clients and no-shows
• Maintain clear, compassionate communication at all times
• Collaborate with the legal team to ensure a smooth client onboarding process

• Prior experience in legal intake, client services, call center work, or high-empathy sales preferred
• Strong verbal and written communication skills
• Ability to handle sensitive family law matters with care and discretion
• Excellent listening skills and strong attention to detail
• Comfortable working remotely and managing tasks independently
• Tech-savvy and able to learn CRM and intake systems
• Reliable internet connection and a quiet, professional workspace

RWI Law is a Minneapolis-based firm specializing in Family Law, Employment Law, and Civil Litigation. Known for our dedication, expertise, and client-centered approach, we help clients navigate complex legal challenges with integrity and professionalism. Our team values clear communication and building strong client relationships, striving for the best possible outcomes through personalized support and strategic guidance. Join us in delivering high-quality, accessible legal services to the Twin Cities community.