Client Experience Associate (Legal Office)

Location: Remote

Job Type: Full-Time | Monday–Friday | 8:00 AM–5:00 PM

Compensation: $8-9/hr (based on experience) + Benefits

About Us

We are a fast-growing law firm with offices in Burlington and Green Bay, WI. Our culture is our greatest asset: collaborative, supportive, and filled with team members who enjoy working together and often socialize outside the office. We’re looking for a dedicated team player to join our dynamic intake and administrative support team.

Position Summary

The Client Intake & Administrative Assistant is the first point of contact for all new and returning clients. This role is critical in ensuring client information is handled with precision, follow-ups are timely, and files are processed accurately. You’ll report directly to the Client Experience Manager and play a key role in keeping our operations smooth and professional.

Ideal Candidate

• Extreme attention to detail

• Strong written and verbal communication skills

• Comfortable working in a fast-paced, evolving environment

• Friendly and professional demeanor

• Technologically proficient and quick to learn new platforms

• Prior legal or administrative experience preferred but not required

How To Apply:

Interested candidates are invited to send a resume outlining their qualifications

This position is remote in Mexico

• Greet clients and notify the legal team upon arrival

• Manage and follow up with all new leads via phone and email

• Enter client information into Lead dashboards accurately and promptly

• Schedule case evaluations with the Client Experience Manager

• Send, track, and follow up on retainer agreements and credit card authorization forms

• Process payments and open files in Clio Manage

• Send welcome letters and assign tasks post-retention

• Maintain a high level of accuracy in all data entry and conflict checks

• Open and organize physical case files as needed

• Collaborate and adapt to changing priorities and responsibilities as the firm grows

• Extreme attention to detail

• 1+ years of experience in customer service or other client-facing roles

• Prior intake experience strongly preferred

• Strong written and verbal communication skills

• Comfortable working in a fast-paced, evolving environment

• Friendly and professional demeanor

• Technologically proficient and quick to learn new platforms

• Prior legal or administrative experience preferred but not required

Renier Hotopp Law Offices, LLC is a Wisconsin family law firm dedicated exclusively to helping individuals and families navigate some of life’s most difficult transitions. With offices in De Pere and Burlington, our team represents clients throughout eastern Wisconsin in all types of Family Law matters.

We understand that family law cases are deeply personal moments that shape clients’ futures. Our attorneys combine strategic advocacy with genuine compassion, guiding clients through complex legal issues while remaining focused on protecting their families, finances, and long-term stability.

Our firm is built on a collaborative team model that allows the team to work closely together to deliver responsive service and strong results. At Renier Hotopp Law, we are committed to clear communication, thoughtful strategy, and powerful representation both inside and outside the courtroom.