At The Radchenko Law Group, we’re seeking a Legal Intake Specialist who’s ready to make a real difference. In this role, you’ll be the first point of contact for potential clients, helping them feel supported and understood. Your ability to listen and provide clear, actionable guidance will set the tone for their entire experience with us. You’ll manage inquiries with sensitivity and professionalism, ensuring each case is handled with the utmost care and attention.

Our team values collaboration, and we’re committed to fostering an environment where your contributions are respected and your growth is encouraged. If you’re organized, dependable, and eager to be part of a dynamic team, we’d love to hear from you. Let’s work together to provide exceptional service and support to those who need it most.

• Welcome potential clients with warmth and professionalism, ensuring they feel valued from the first interaction.
• Listen actively to client inquiries, providing clear and empathetic guidance tailored to their unique needs.
• Manage and prioritize incoming calls and emails, ensuring timely and accurate responses.
• Document client information meticulously, maintaining confidentiality and accuracy in all records.
• Collaborate with legal team members to ensure seamless communication and case management.
• Identify and escalate urgent client matters to the appropriate team members promptly.
• Assist in scheduling consultations and follow-up appointments, optimizing the client experience and team efficiency.

• Experience in client-facing roles, demonstrating warmth and professionalism.
• Ability to actively listen and provide empathetic, clear guidance tailored to individual needs.
• Proven track record of managing and prioritizing multiple communication channels effectively.
• Strong attention to detail, ensuring accuracy and confidentiality in all client records.
• Experience collaborating with team members to ensure seamless communication and case management.
• Ability to identify and escalate urgent matters promptly to the appropriate team members.
• Proficiency in scheduling and managing appointments to optimize client experience and team efficiency.

Founded by Halina Radchenko, Esq., The Radchenko Law Group is a Plano-based Texas litigation firm representing plaintiffs in personal injury and clients in select family law matters. We are small on purpose — we keep our caseloads lean so every client gets real attention, and every team member’s work matters.

We invest in modern tools (Filevine, AI-assisted drafting, automated deadline chains) so our paralegals can spend their time on substantive litigation work, not on busywork.

We are a team that cares deeply about clients, our craft, and each other. If you have ever wanted to do high-quality plaintiff PI work without the volume-mill chaos, this is that seat.