The Role:

We are looking for a full-time (hybrid) Client Intake Specialist to own our intake process from first contact through signed engagement. This role is the firm's first impression and a key driver of new business — you will qualify leads, conduct intake interviews, and manage the pipeline in Clio Grow, working closely with the Managing Partner and our Director of Finance Operations.

This is a fast-paced, front-of-house role — you're often the first voice a prospective client hears. Speed matters (we aim to respond to new leads within minutes, not hours), and so does empathy. If you like moving quickly, staying organized under volume, and turning conversations into results, we want to hear from you.

What You’ll Get

• Meaningful work in a firm that moves fast and takes its cases seriously
• Direct access to experienced attorneys who will invest in your development
• Competitive compensation, $20-$25/hour, commensurate with experience
• Comprehensive health benefits, HSA/FSA, and 401(k) with firm contribution
• A collaborative team that genuinely likes working together

One thing worth saying: this is a small firm. There will be stretches where things are busy, and everyone is moving fast. We don’t manufacture urgency, but we don’t apologize for it when it’s real. What we offer in return is work that matters, people who respect your time and your contribution, and a place where you can actually grow.

We review every application personally. If you’re the right fit, you’ll hear from us. If you’re not, we’ll let you know that too.

What You’ll Do:

• Answer incoming calls and manage all incoming leads and client communications — respond promptly to inquiries and conduct structured intake interviews with a professional, empathetic touch
• Evaluate and qualify potential employment and other litigation matters by gathering key facts and identifying viable claims so attorneys have complete information for decision-making
• Own the intake process in Clio Grow: data entry, conflict checks, engagement letter generation, and accurate recordkeeping
• Coordinate consultations — schedule efficiently, prepare attorneys with intake summaries, confirm appointments, and minimize no-shows
• Drive lead conversion through consistent follow-up, tracking pipeline activity so no qualified lead is lost
• Track Clio tasks assigned to support staff to keep matters moving
• Support marketing initiatives, including social media content and research/submissions for firm awards
• Provide general administrative support to the Managing Partner and Director of Finance Operations

What We’re Looking For:

Required:

• A warm, professional communication style — you are often the first voice a prospective client hears
• Exceptional attention to detail and follow-through — no lead falls through the cracks on your watch
• Ability to manage a high volume of leads and consultations simultaneously without losing track of anything
• Comfort learning employment law basics well enough to spot a viable claim (training provided)
• Proficiency with Microsoft Office; comfort learning new technology quickly
• A proactive, ownership-oriented mindset — you notice what needs to be done and do it

Strongly Preferred:

• Experience in intake, sales, or another client-facing, conversion-driven role
• Familiarity with Clio Grow, Clio Manage, or comparable CRM/case management software
• Experience in a law firm or professional services environment
• Bachelor's degree

We are a boutique civil litigation and employment law firm based in Fairfax, VA. We represent plaintiffs and defendants in federal and state courts across Virginia, DC, and Maryland. Our practice spans civil litigation, employment litigation and counseling, business disputes, workplace investigations, and contract matters.

We are six years old and growing. Our team is small, collaborative, and genuinely invested in the outcomes of the cases we take on. We work hard, we work together, and we take our clients seriously.