Must be authorized to work in the U.S. to be considered for this position.

We are seeking a motivated Intake Specialist to join our legal consultation team. This role plays a key part in converting qualified leads into clients. Every call matters, and the right candidate understands that each conversation can be the difference between securing a case or losing it.

This position is ideal for someone with a competitive personality, strong sales instincts, and confidence on the phone. You will be the first point of contact for potential clients and a critical contributor to the firm’s growth.

• Handle inbound and outbound calls with prospective clients
• Qualify leads and convert eligible prospects into retained clients
• Clearly explain legal services and next steps
• Build rapport, trust, and urgency during consultations
• Accurately document call notes and client information
• Follow up with leads consistently and professionally
• Work closely with the legal consultation team to meet conversion goals

• Sales experience required; legal intake experience is a plus
• Competitive, goal-oriented mindset
• Strong verbal communication and listening skills
• Ability to perform in a fast-paced, high-volume call environment
• Comfortably handling sensitive conversations with professionalism
• Reliable, organized, and detail-oriented
• Bilingual is a plus

Benefits

• Competitive starting salary based on experience

• Growth opportunities within the legal consultation team

• Central downtown Chicago Loop office location

• Performance-driven environment where results matter