Company: Yampaglia Law

Department: Client Services & Customer Support

Employment Type: Full-Time

Location: Fully Remote (Applicants Must Reside in New Jersey)

Schedule: Monday–Friday, Full-Time

Pay Rate: $20.00–$32.00 per hour

About Yampaglia Law

At Yampaglia Law, we are committed to providing exceptional legal representation with integrity, professionalism, and a client-first approach. Our mission is to deliver trusted legal counsel, protect clients' rights, and achieve meaningful results through strategic advocacy and personalized service.

We believe every client deserves clear communication, respect, and dedicated support throughout the legal process. Our team works collaboratively to provide effective solutions while maintaining the highest ethical standards.

Our core values are integrity, excellence, accountability, compassion, and teamwork. We foster a positive and inclusive workplace where employees are empowered to grow professionally, contribute innovative ideas, and make a meaningful impact.

Position Overview

Yampaglia Law is seeking a highly organized and customer-focused Legal Client Services Coordinator to join our growing remote team. This position is ideal for candidates with experience in customer service, call center operations, data entry, administrative support, client relations, or virtual office support.

As the first point of contact for many clients, you will answer inbound calls, respond to inquiries, perform data entry, schedule appointments, maintain accurate records, and provide outstanding customer service. The ideal candidate is professional, detail-oriented, comfortable working independently, and committed to delivering an exceptional client experience.

Benefits

• 100% Remote Work Environment
• Competitive Hourly Compensation
• Paid Time Off (PTO)
• Paid Holidays
• Flexible Scheduling Opportunities
• Performance-Based Bonuses and Incentives (where applicable)
• Paid Training
• Professional Development and Training Opportunities
• Career Growth and Advancement Opportunities
• Health, Dental, and Vision Insurance (for eligible employees)
• 401(k) Retirement Savings Plan (for eligible employees)
• Employee Assistance Program (where applicable)
• Employee Recognition Programs
• Supportive and Collaborative Team Environment
• Ongoing Coaching and Mentorship

Why Join Yampaglia Law?

At Yampaglia Law, we believe our employees are our greatest asset. We are committed to creating a positive, supportive, and growth-oriented workplace where team members can build rewarding careers while making a meaningful difference in the lives of clients. If you are passionate about helping people, providing exceptional customer service, and working in a professional remote environment, we encourage you to apply.

Equal Employment Opportunity Statement

Yampaglia Law is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Applicants must reside in New Jersey to be considered for this fully remote position.

• Answer inbound and outbound client calls professionally and courteously.
• Respond to client inquiries via phone, email, text message, and online platforms.
• Perform accurate and timely data entry into company databases and systems.
• Schedule consultations, appointments, and follow-up communications.
• Maintain and update client records with a high degree of accuracy.
• Verify client information and documentation.
• Route calls and inquiries to the appropriate department or team member.
• Document client interactions, communications, and service requests.
• Assist with client onboarding and intake processes.
• Monitor communication channels and ensure timely responses.
• Meet productivity, quality, and customer service standards.
• Maintain confidentiality of all client and company information.
• Support attorneys and staff with administrative and client service-related tasks.

Required Qualifications

• Must currently reside in New Jersey.
• High School Diploma or equivalent required.
• Minimum 1 year of experience in customer service, call center, data entry, administrative support, client services, or a related role.
• Excellent verbal and written communication skills.
• Strong computer, typing, and data entry skills.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, and web-based applications.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize effectively.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and dedicated home workspace.

Preferred Qualifications

• Previous remote work experience.
• Experience in a law firm, healthcare, insurance, or professional services environment.
• Experience with CRM, client management, or case management software.
• Experience handling high-volume inbound calls.

Ideal Backgrounds

We encourage applicants with experience in the following roles to apply:

• Customer Service Representative
• Remote Customer Support Representative
• Call Center Representative
• Client Services Representative
• Data Entry Clerk
• Administrative Assistant
• Virtual Assistant
• Customer Care Representative
• Intake Specialist
• Appointment Scheduler

At Yampaglia Law, we are committed to providing exceptional legal representation with integrity, professionalism, and a client-first approach. Our mission is to deliver trusted legal counsel, protect clients' rights, and achieve meaningful results through strategic advocacy and personalized service.

We believe every client deserves clear communication, respect, and dedicated support throughout the legal process. Our team works collaboratively to provide effective solutions while maintaining the highest ethical standards.

Our core values are integrity, excellence, accountability, compassion, and teamwork. We foster a positive and inclusive workplace where employees are empowered to grow professionally, contribute innovative ideas, and make a meaningful impact.

At Yampaglia Law, our people are our greatest asset. We are dedicated to creating a supportive environment that encourages professional development, collaboration, and long-term success.