Are You a Financial Operations Leader Who Knows There Is Always a Better Way?

Z Family Law is looking for an experienced, proactive, and financially sophisticated Legal Billing & Revenue Operations Manager who can do more than manage invoices, oversee collections, and maintain existing processes.

We want someone who sees inefficiencies and knows how to fix them.

Someone who understands the numbers, asks the right questions, identifies opportunities for improvement, and takes ownership of solutions.

Someone who is exceptionally skilled in Clio, understands the financial complexities of a law firm, and recognizes that every billing interaction is an opportunity to strengthen a client relationship.

Most importantly, we want a leader who will show us how to do things better—not simply wait for us to tell them what to do.

This is a hands-on management position with meaningful responsibility and the opportunity to help shape the financial operations of a growing law firm.

Hybrid Position (but will consider full-time remote for the right person!).

How to Apply

We are especially interested in candidates who can demonstrate how they have made a billing or financial operation better.

In your application, please tell us about a process you improved, a financial problem you solved, or a system you helped optimize in a cover letter.

What was the challenge? What did you change? What were the results?

We are not looking for someone who simply knows how billing has always been done.

We are looking for someone who knows how to make it better.

Z Family Law is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics.

Compensation: Annual base salary of $85,000–$105,000, commensurate with qualifications and experience. Eligibility for quarterly performance incentives of up to $2,500, for a maximum of $10,000 annually. Full-time position with a hybrid work arrangement. Benefits and paid time off in accordance with firm policies. Opportunities for professional development, leadership growth, and meaningful involvement in operational improvements

What You'll Own

Billing Operations and Financial Performance

• Take ownership of the firm's end-to-end billing operations, including invoicing, accounts receivable, collections, payment processing, trust replenishment oversight, and financial matter closeout.

• Manage the biweekly billing cycle, ensuring invoices are accurate, timely, clearly presented, and properly reviewed.

• Analyze accounts receivable aging, collection performance, outstanding balances, and billing trends to identify financial risks and opportunities.

• Develop and implement strategies to improve collections, reduce outstanding receivables, and minimize revenue leakage.

• Oversee payment arrangements within established firm policies and monitor compliance with approved terms.

• Ensure billing operations follow applicable financial controls, trust-account requirements, and firm policies.

• Produce accurate, actionable financial reports and translate the data into meaningful recommendations for leadership.

Process Improvement and Operational Efficiency

This is one of the most important parts of the position.

• Evaluate existing billing workflows and identify inefficiencies, unnecessary manual work, inconsistent practices, and opportunities for automation.

• Proactively recommend practical improvements that increase accuracy, efficiency, financial performance, and client satisfaction.

• Implement approved process improvements and measure their effectiveness.

• Identify opportunities to improve how billing information moves between attorneys, legal support staff, client engagement, and finance.

• Develop scalable workflows that support the firm's continued growth.

• Create, improve, and maintain billing policies, systems, and procedures in our Waybook process documentation platform.

• Reduce the need for routine executive involvement by building reliable systems, clear accountability, and effective departmental oversight.

We are looking for someone who has successfully improved financial operations before and can demonstrate the results.

Clio Systems Management and Optimization

• Serve as the firm's internal expert in Clio billing and related financial workflows.

• Maintain and oversee accurate billing rates, matter-level billing settings, payment records, and billing profiles.

• Identify opportunities to improve the firm's use of Clio Manage, Clio Payments, reporting tools, and available automation.

• Oversee payment processing workflows involving Clio Payments and LawPay.

• Troubleshoot billing-related system issues and identify their root causes.

• Recommend system improvements, integrations, and workflow changes that strengthen accuracy and efficiency.

• Train team members on approved Clio billing procedures and ensure consistent use of the system.

Advanced, hands-on Clio Manage proficiency is required. We need someone who understands how to use the system effectively, not simply someone who has generated invoices in Clio.

Client Experience and Financial Communication

• Deliver exceptional client service in all billing-related interactions.

• Handle complex or sensitive billing questions with professionalism, patience, empathy, and confidence.

• Investigate and resolve billing concerns within established authority, coordinating with attorneys when substantive legal or fee issues arise.

• Explain invoices, payment expectations, trust replenishment requests, and approved payment arrangements clearly and respectfully.

• Develop communication practices that are proactive, consistent, and client-centered.

• Balance the firm's financial responsibilities with the importance of maintaining positive, trusting client relationships.

• Ensure client billing inquiries receive timely, personalized, and substantive responses.

We believe excellent collections practices and excellent client service should work together—not compete with one another.

Engagement Agreements and Financial Terms

• Work collaboratively with attorneys and leadership to review and improve the financial and administrative components of client engagement agreements.

• Help ensure that approved engagement terms are accurately reflected in Clio billing configurations and client payment workflows.

• Identify inconsistencies or operational challenges involving retainers, replenishment requirements, billing rates, payment methods, and other financial provisions.

• Recommend improvements to financial disclosures, billing communications, and agreement-related workflows.

• Help develop standardized administrative processes that support consistency, accuracy, and a better client experience.

• Coordinate with attorneys to ensure all substantive legal provisions and engagement agreement changes receive appropriate legal review and approval.

Team Leadership and Accountability

• Directly supervise, train, coach, and evaluate the firm's Billing Clerk.

• Establish clear priorities, performance expectations, and accountability.

• Review the quality and accuracy of delegated billing work.

• Ensure appropriate coverage of essential billing functions.

• Collaborate with attorneys and department leaders to improve timekeeping compliance and billing accuracy.

• Identify training needs, address performance concerns, and create opportunities for continuous improvement.

• Build a department that operates efficiently, reliably, and with minimal unnecessary executive intervention.

What We're Looking For

Required Qualifications

• At least five years of progressively responsible experience in legal billing, accounts receivable, financial operations, or a closely related field, including substantial law firm billing experience.

• Demonstrated experience managing complex billing and collections operations.

• Advanced proficiency with Clio Manage, including billing workflows, reporting, matter-level financial settings, and related functions.

• Strong financial analytical skills, including the ability to interpret A/R aging, collection rates, billing performance, and other revenue-cycle metrics.

• Proven experience identifying, recommending, and implementing operational improvements.

• Demonstrated ability to manage people, establish accountability, and improve team performance.

• Exceptional client service and communication skills, including experience navigating difficult financial conversations.

• Strong working knowledge of Excel or comparable spreadsheet tools for financial analysis and reporting.

• Excellent organizational skills, attention to detail, sound judgment, and discretion.

• Ability to work independently, prioritize competing demands, and take ownership of results.

Strongly Preferred

• Experience managing billing operations in a family law firm or another client-facing legal practice.

• Familiarity with Maryland law firm trust-accounting requirements and financial controls.

• Experience with Clio Payments, LawPay, and legal billing automation.

• Experience reviewing or administering the financial provisions of legal engagement agreements.

• Experience improving retainer replenishment, payment-plan administration, and collections workflows.

• Experience creating standard operating procedures, training materials, and measurable performance systems.

• Experience working in a growing organization where processes and systems are evolving.

A CPA designation is not required. We value demonstrated financial expertise, operational judgment, and measurable results.

About Z Family Law

Z Family Law is a growing law firm based in Rockville, Maryland.

We believe exceptional legal representation requires more than excellent legal work. It also requires clear communication, thoughtful systems, operational excellence, financial transparency, and a client experience built on respect and compassion.

Clients often come to us during some of the most challenging transitions of their lives. We believe every interaction—including conversations about billing and finances—should reflect professionalism, empathy, accountability, and care.

Employment Eligibility Verification (E-Verify)

Z Family Law participates in the federal E-Verify program. If hired, all employees must complete Form I-9, and employment eligibility will be verified through E-Verify after a job offer has been accepted and Form I-9 has been completed.