We are looking for an operations director to work directly with the owner to oversee the administrative and business aspects of running the firm. This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the firm and for directing the implementation of firm systems. The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, and decision-making. This executive will be key in implementing the firm’s quarterly business plan.

The operations director role will bring experience as a key leader to our team, reporting directly to the owner. This individual should be a student of best practices for effective leadership. The goal of this position is to ensure the functionality of the business to drive extensive and sustainable growth and achieve the business plan goals. You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you have excellent people skills, business acumen, and work ethic, we’d like to meet you.

• Execute the firm’s business plan and meet quarterly gross revenue and profitability metrics by effectively developing the six parts of the business

• Lead efforts to hire the right people in the right seats…then lead ongoing performance management systems to develop them into excellent, retained team members.

• Collaborate with owner to design & implement business strategies, plans, procedures

• Evaluate performance by analyzing and interpreting data and metrics

• Supervise the work of the non-lawyer support staff and vendors

• Lead recruitment, hiring, onboarding, performance feedback, evaluations, and general human resources operations, including payroll and benefits

• Ensure that the firm’s business systems, policies, and procedures are fully documented in writing, organized, deployed, and audited

• Oversee and drive financial operations through understanding of financial reporting and accounting principles

• Employ best practices to properly resource, manage, and empower the team

• Ensure the digital plant and the cyber environment are fully functional and secure at all times for the entire team

• Conduct ongoing risk assessments to ensure the firm properly mitigates exposure

• Manage projects successfully by designing strategic tasks and leveraging process owners within set timelines

• Demonstrate effective and healthy leadership strategies that build a positive professional culture, promote retention of performing team members, and recruit ‘A’ candidates to open positions quickly

• Degree in management, business management, human resources, or a related field

• Prior record of success overseeing operations for professional services firms or a division or department of a mid-sized/large professional services firm

• Law firm experience not required (but is a plus)

• SHRM/HRCI and/or project management certifications are not required (but are also a plus)

We help people with some of their most important decisions, so building a good relationship, delivering great results, and taking ownership of the process while helping clients have a great experience is exactly what we do. We are an enterprising estates and trusts firm in Andover, on track for growth. We are a lifestyle firm that believes in achieving a work-life balance. Our current team consists of three attorneys, an administrative assistant, a paralegal, a legal assistant, and an office manager.

We offer health, vision, and dental insurance, disability and life insurance, paid vacation time, paid holidays, and a 401(k) retirement plan with matching.