Harper Law Firm, PLLC, a growing plaintiff personal injury law firm in San Antonio, Texas, is seeking a highly skilled, proactive, and solutions-oriented IT & Technology Manager to oversee all aspects of the firm's technology infrastructure, legal case management systems, artificial intelligence initiatives, and employee technical support.

This is a hands-on leadership position responsible for bringing the firm's IT operations in-house, reducing reliance on third-party technology vendors, and developing innovative solutions that improve efficiency, productivity, and overall firm performance.

The ideal candidate will combine strong technical expertise with advanced knowledge of legal technology, system administration, workflow automation, and AI integration. This individual must be comfortable troubleshooting everyday technical issues while simultaneously leading strategic technology projects.

The IT & Technology Manager will serve as the firm's primary technology expert and work closely with the COO, attorneys, paralegals, and administrative staff to ensure that technology supports the firm's operational and financial objectives.

IT Infrastructure, Cybersecurity & Technical Support

• Assume primary responsibility for the firm's day-to-day IT operations.

• Manage and maintain computers, laptops, printers, network equipment, internet connectivity, and other office technology.

• Administer all related business applications.

• Troubleshoot and resolve hardware, software, network, connectivity, and user-access issues.

• Manage employee accounts, software licenses, passwords, permissions, and system access.

• Oversee cybersecurity, multifactor authentication, endpoint protection, software updates, backup systems, and disaster recovery procedures.

• Monitor system performance and implement preventive maintenance.

• Maintain an accurate inventory of equipment, software licenses, and technology assets.

• Ensure the secure handling of confidential client information and compliance with applicable legal-industry security and confidentiality obligations.

• Develop and maintain technology policies, cybersecurity procedures, and disaster recovery plans.

• Coordinate with specialized external vendors when advanced technical support is required.

Filevine Administration & Optimization

Serve as Harper Law Firm's primary internal Filevine System Administrator and Subject Matter Expert.

Responsibilities include:

• Manage Filevine user accounts, roles, permissions, configurations, and system settings.

• Develop, implement, and maintain Filevine Task flows, automated workflows, and case management processes.

• Build dashboards and reports for management.

• Create automated workflows for legal tasks.

• Identify and resolve inefficiencies, data quality issues, and inconsistent Filevine usage.

• Evaluate and implement Filevine integrations with other firm technology platforms.

• Work directly with attorneys, paralegals, intake, finance, and operations to improve case management processes.

• Stay current on Filevine updates, features, training opportunities, and new capabilities.

Artificial Intelligence & Technology Innovation

Lead the firm's AI strategy, implementation, and employee adoption initiatives.

• Evaluate existing AI tools and capabilities within Filevine, including LOIS.

• Research and recommend additional AI platforms that can improve legal operations, case management, document drafting, discovery review, and administrative efficiency.

• Identify opportunities to automate repetitive tasks and reduce manual work.

• Evaluate technology solutions based on functionality, cost, security, integration capabilities, and measurable return on investment.

• Develop and implement an AI adoption roadmap aligned with firm objectives.

• Establish appropriate safeguards and usage policies for AI tools, including confidentiality, attorney review, and human verification of AI-generated work.

• Pilot new AI solutions before recommending firmwide adoption.

• Work with attorneys and staff to identify opportunities for technology-driven productivity improvements.

• Monitor emerging legal technology trends and recommend solutions that provide measurable value.

• Track the effectiveness of implemented AI tools and automation initiatives.

Employee Onboarding, Offboarding & Technology Training

• Manage all technology-related onboarding and offboarding processes.

• Prepare computers, email accounts, software access, phones, and necessary equipment before each employee's start date.

• Coordinate with HR and department managers to ensure employees receive appropriate system access.

• Conduct technology orientation for new employees.

• Provide training on all firm applications.

• Develop user guides, technology SOPs, instructional videos, and training resources.

• Conduct monthly technology training sessions.

• Provide individualized training when employees require additional assistance.

• Ensure timely removal of system access and recovery of equipment when employees separate from the firm.

• Maintain onboarding and offboarding checklists and documentation.

Technology Strategy, Projects & Vendor Management

• Develop and maintain the firm's technology roadmap in collaboration with the COO.

• Lead technology implementation and optimization projects from planning through completion.

• Evaluate software subscriptions, technology vendors, licensing costs, and opportunities for consolidation.

• Recommend solutions that reduce expenses without compromising security or operational effectiveness.

• Manage technology vendor relationships and coordinate support when necessary.

• Develop project timelines, milestones, implementation plans, and success metrics.

• Maintain an organized technology project tracker and provide regular progress updates to the COO.

• Identify opportunities to improve system integration, reporting, and cross-departmental workflows.

• Assist in preparing and managing the annual IT budget.

• Ensure technology investments support the firm's growth and profitability objectives.

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.

• Minimum 5 years of progressively responsible IT experience, including systems administration, technical support, and technology project management.

• Demonstrated experience independently managing IT systems and supporting employees in a professional office environment.

• Strong knowledge of Filevine, Microsoft 365 administration, Windows operating systems, networking, cybersecurity, and cloud-based applications.

• Experience administering business-critical software platforms, including permissions, workflows, reporting, and integrations.

• Experience developing or implementing workflow automation and technology improvements.

• Working knowledge of AI tools and their practical business applications.

• Strong troubleshooting, analytical, organizational, and project management skills.

• Ability to communicate technical concepts clearly to nontechnical employees.

• Ability to manage competing priorities and respond effectively to urgent technical issues.

• Demonstrated commitment to information security and confidentiality.

Why Join Harper Law Firm?

• Work on meaningful cases where your contributions directly impact client outcomes
• Be part of a firm that is rapidly growing and building a strong reputation in Texas
• Clear opportunities for advancement and increased responsibility
• A collaborative, high-performance culture that values development and accountability
• A team that pushes each other to improve, win, and grow together

Harper Law Firm Core Values:

• Commitment to Excellence
• Win as a TEAM
• Exist to bring justice to clients
• We embody the highest degree of integrity
• Resilient
• Honesty and Truth