It Technician

Prizm Document & Technology Solutions • Buffalo, NY, US

Posted 1 year ago

Description

We’re searching for a professional IT support specialist! You’ll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you’re committed to providing high-quality support while maintaining top levels of productivity, apply today!

Responsibilities

Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
Use strong communication skills to make clients feel comfortable with their technology
Be a team player to provide the absolute best experience to end-users
Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise

Provide new employees with user accounts, company email, and security access so they complete their assigned tasks
Run security checks on all of our systems to ensure we are protected from cybersecurity threats
Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware

Qualifications

Able to create detailed documentation for all tickets and SOPs
Ability to simplify complex topics for end-users with varying skill levels

2+ years experience in a professional IT setting
Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
Advanced proficiency in Microsoft Office
Superb organizational, time management, and communication skills
Capable of creating technical databases utilizing spreadsheets in Excel
Experience with Windows, Mac, and Linux computer operating systems
Great customer service skills and passionate about helping our business succeed

Compensation

$45,000 - $55,000/year

About Prizm Document & Technology Solutions

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

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