Michigan Auto Law is searching for a highly skilled intake specialist and customer service agent to engage with new callers and obtain personal contact and accident information from potential new clients. This role is a critical part of our “intake” team for potential clients who are first-time callers to our firm. The right candidate will create a positive, professional, world-class experience for each and every new caller.

• Obtain client information by answering telephone calls, returning calls from online chat requests, and interviewing potential clients about the facts surrounding the accident

• Thoroughly and accurately record client information in the database

• Answer basic client questions about the firm and forward calls to an attorney for questions requiring legal advice

• Send out follow-up information to potential clients

Minimum Skills Required:

• Superior verbal communication

• 1-3 years of sales experience

• Advanced telephone skills

• Proficient data entry skills

• Positive, pleasant attitude

• Customer-centric approach

• Attention to detail

• Professionalism

• Multi-tasking

• Excellent listening and conversational skills

• Ability to ask probing questions and understand concerns

Michigan Auto Law is a leading Michigan personal injury law firm with an exclusive focus on auto accident and Michigan No-Fault insurance cases. For more than 50 years, we have represented people seriously injured in motor vehicle crashes, helping them recover medical benefits, lost wages, and full compensation under Michigan law.

Our focused practice allows our attorneys and staff to develop deep subject-matter expertise and deliver consistently strong results for clients. The firm is widely recognized as a trusted authority on Michigan auto insurance law and is known for its professionalism, preparation, and client advocacy.

Our culture is built around a simple principle: People Over Everything. We value accountability, teamwork, and continuous improvement, and we invest in training, technology, and efficient systems so our team can do excellent work and build long-term careers in a supportive, high-standards environment.