Rural Mutual Insurance, one of the top 50 property and casualty companies in the nation, has been protecting what we value in Wisconsin for over 90 years and proudly continues that mission today. We seek an enthusiastic Customer Service Representative to provide exceptional customer service to our policyholders. You’ll be responsible for processing insurance policy transactions and service requests with accuracy and timeliness. You will get to interact with our underwriting team, Rural agents and assistants, and customers throughout the state, answering policy related inquires in a professional manner. If you have an eye for detail and enjoy problem-solving with people in a fast-paced work environment, we want to hear from you!

This is a hybrid role with the potential to go remote after a successful training period. 

At Rural Mutual Insurance, we offer a supportive work environment, career growth opportunities, and a comprehensive compensation package that includes health, dental, and vision insurance, a matching 401(k), and generous time off. We’ve earned consistent recognition as a Madison Magazine Best Places to Work and an A+ AM Best financial strength rating. If you're ready to be part of a team that values your expertise and encourages your professional growth, apply today!

• Process policy transactions by reviewing our insurance Product Line's new business, changes, and renewals based on established guidelines.
• Accurately complete service requests, including entering information into the appropriate computer system in a timely manner.
• Work with the underwriting staff to resolve coverage questions.
• Answer Inquiries from Agents, Agent Assistants, Customers, and 3rd parties regarding policy or billing via various channels and respond accurately, promptly, and in a professional manner.
• Maintain an acceptable productivity and quality level by working with your manager to understand processes and procedures.
• Contributes to team effort by accomplishing related tasks as needed.

• Two years or more of office experience; property and casualty insurance experience highly preferred.
• Proficient PC skills, including accurate and speedy keyboarding.
• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents.
• Effective written and verbal communication skills, including excellent telephone skills.
• Ability to keep information confidential.
• A team player with proven customer service experience.
• Problem-solving skills.
• Participation in industry-related programs such as IIA, CISR, CIC, etc., is preferred.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus.
• Candidate must live and work in Wisconsin.
• Eligible to work in the United States without sponsorship.

What You'll Love About Rural Mutual Insurance:

We are a leading property and casualty insurance company based in Wisconsin, well known for our financial strength and longevity in the insurance industry. Our reputation in the marketplace ensures stability and opens up numerous growth opportunities for our employees. 

We created a welcoming place to work with friendly and professional leadership. We are known for the great care we take with our staff, our agents, and our customers. We are passionate and determined about delivering the best customer service, preserving insurance industry knowledge, and making a difference through the work that we do.

We believe in a healthy work/life balance and, to that end, offer a competitive and comprehensive compensation package including health, dental, life, LTD, and vision insurance as well as an employee bonus plan, matching 401(k) plan, and generous time off benefits.