Join Coastal Control Products as our Inside Sales and Customer Service Coordinator and empower your career in the logistics industry. You'll be at the heart of our family-owned business, where hard work and integrity are more than just words—they're how we build trust and long-lasting partnerships. Your role will be crucial in helping clients optimize their manufacturing processes with our industrial automation and control products. With over 20 years of experience backing you, you'll provide insightful solutions to complex challenges, ensuring our customers achieve their operational goals.

The Inside Sales and Customer Service Coordinator supports accurate quoting, order processing, purchasing, and customer service for Coastal Control Products. The position maintains product and pricing records and handles warehouse shipping, receiving, inventory, returns, and warranty processing to support reliable order fulfillment.

Coastal Control Products is an industrial controls distributor that helps customers solve manufacturing and process application challenges through technical sales and customer partnerships.

• Prepare accurate sales quotes and sales orders, verifying product information, quantities, pricing, and customer requirements before processing. Include applicable pricing disclosures on quotations and communicate that quoted prices may be subject to tariff, duty, freight, or other supplier-imposed surcharges not known or available at the time the quote is issued.

• Create and maintain item cards in the company business system (BC). Keep item pricing, descriptions, and other product information accurate and current.

• Create purchase orders and coordinate with the appropriate internal team members and vendors to support customer orders and inventory needs.

• Maintain customer Special Pricing Agreements (SPAs) and ensure applicable pricing information is accurately reflected in quotes, orders, and system records.

• Respond to inbound inquiries by phone and email regarding quotes, pricing, availability, order status, shipments, returns, warranty claims, and general service needs. Proactively communicate order updates, confirm ship dates, follow up on open orders, and escalate technical questions or issues requiring approval.

• Manage incoming and outgoing company mail and route correspondence to the appropriate recipients.

• Handle warehouse shipping and receiving, including verifying shipments against order documents, preparing outbound shipments, and maintaining accurate shipping and receiving records.

• Maintain inventory accuracy by recording receipts, shipments, returns, and other inventory movements. Identify and report discrepancies and support inventory counts.

• Manage return merchandise authorizations (RMAs) and warranty claims, including documentation, vendor coordination, processing, and status communication.

• Maintain a clean, orderly warehouse and organized storage areas. Follow company safety procedures when handling products, packing orders, and performing warehouse work.

• Perform computer-based work and communicate frequently by phone, email, and in person.

• Stand, walk, bend, reach, and handle products while receiving, stocking, packing, and shipping orders.

• Move inventory and packages using appropriate equipment or assistance. Required lifting limits and any equipment authorization requirements are to be confirmed by management.

• The essential functions of this position may be performed with or without reasonable accommodation.

• Experience in customer service, inside sales, order processing, inventory, shipping and receiving, or a comparable support role.

• Ability to enter and verify quotes, orders, item records, and purchasing information accurately.

• Clear written and verbal communication and responsive customer service.

• Attention to detail in pricing, product records, inventory transactions, and order documentation.

• Ability to organize work, manage interruptions, and meet order and shipping deadlines.

• Proficiency with business systems, email, spreadsheets, and standard office tools.

• Ability to work cooperatively with sales, operations, customers, and vendors and follow safe warehouse practices.

Coastal Control Products is a family-owned and operated industrial distribution business based in Moncks Corner, South Carolina, at 842 Whitesville Rd, SC 29461. We operate on principles of hard work, integrity, family, and faith, treating customers as partners and emphasizing long-term relationships. CCP focuses on industrial automation and control products, providing both sales and consulting services to help clients optimize manufacturing processes. CCP emphasizes a problem-solving, application-based approach, leveraging over 20 years of hands-on manufacturing experience to support customers with complex industrial challenges.