Build customer relationships across the US while working with a small team that knows your name and celebrates your contributions. At Diesel Pro, we invest in our people, technology, and processes. You’ll have opportunities to share ideas, build product knowledge, and see the impact of your work.

Diesel Pro is looking for a customer-focused, motivated Inside Sales & Customer Service Representative to help customers find the right products, develop new business, and grow relationships with existing accounts.

You’ll be a front-line contact for customers in our e-commerce and distribution business, guiding them from their first inquiry through quotes, orders, and post-sale support. You’ll also make daily outbound calls, follow up on marketing leads, and strengthen relationships with existing customers to grow sales.

Benefits of Working at Diesel Pro:

• Sign-on bonus

• Quarterly performance bonus

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off

• Clear opportunity for growth as the company scales

• Family-owned, team-oriented environment

• Strong internal communication and leadership access

• Core values centered on Respect and Integrity

Develop new business and strengthen customer relationships:

• Complete daily outreach to prospective customers by phone, email, and other approved channels.
  Follow up promptly and consistently on website inquiries and marketing campaign leads.

• Learn customers’ purchasing needs, identify decision-makers, and recommend relevant products.

• Proactively contact existing customers to understand their needs and identify opportunities for additional business.

• Review purchasing trends and reconnect with customers whose ordering activity has declined or stopped.

Provide knowledgeable customer support:

• Respond to customer inquiries by phone, email, website, and other company channels.

• Research part numbers, applications, availability, and product options, working with technical specialists when needed.

• Prepare accurate quotes and orders, and explain pricing, lead times, shipping, and return policies.

• Coordinate with warehouse, purchasing, remanufacturing, and technical teams to provide updates and resolve order issues.

• Assist with new-product returns, core returns, and warranty inquiries, keeping customers informed through resolution.

• Build lasting relationships through dependable service, useful product guidance, and consistent communication.

• Organization, attention to detail, and dependable follow-through.

• Comfort initiating customer conversations and making outbound calls.

• Confidence using digital tools and the ability to learn order management, customer service, and customer relationship management systems.

• Sound judgment, initiative, and a willingness to learn.

Experience in inside sales, B2B customer service, or account development is preferred. Diesel, automotive, heavy equipment, or industrial parts knowledge is a plus.

Diesel Pro distributes and remanufactures diesel engine components for customers across the United States and internationally. Our mission is to help customers minimize downtime by delivering trusted diesel fuel systems and turbos with exceptional service and industry-leading speed.

We’re a small company that values strong relationships—with our customers and with each other. We take pride in our work, celebrate progress together, and recognize that every team member contributes to our success.