Customer Engagement & Support

• Greet customers as they arrive at the dealership in a friendly, professional manner.
• Helping customers explore vehicles that match their needs and preferences.
• Providing detailed information about vehicle features, benefits, and options.
• Arranging and accompanying customers on test drives and answering questions about the vehicle.

Process Assistance

• Assisting customers throughout the buying process, including discussing finance and lease options (as appropriate).
• Coordinating with other departments (e.g., finance, service) to support customer needs.
• Using the CRM system to record customer interactions and follow-up activities.

Follow-Up & Relationship Building

• Following up with prospective customers to answer questions or offer updated inventory and prices.
• Maintaining positive relationships with previous customers to encourage return visits and referrals.

Product Knowledge & Presentation

• Staying up-to-date on product knowledge (vehicle models, features, incentives, etc).
• Ensuring vehicles are clean, presented well, and properly displayed for customers.

• Driver’s License: Valid driver’s license with a clean driving record.
• Communication Skills: Excellent verbal and written communication skills to engage with customers and explain vehicle features clearly.
• Customer Service Focus: Strong customer service orientation with the ability to build rapport and maintain positive interactions.
• Interpersonal Skills: Friendly, outgoing, and professional demeanor; ability to work well with a diverse team and customer base.
• Computer Proficiency: Comfortable using CRM systems and dealership software to manage customer information and follow‑ups.
• Work Ethic & Motivation: Self‑motivated, goal‑oriented, and able to work in a fast‑paced, performance‑driven environment.
• Adaptability: Willingness to work flexible hours, including weekends and month‑end shifts, to meet customer demand.
• Preferred Experience (if applicable): Previous sales, customer service, retail, or automotive industry experience is a plus, but not required — attitude and coachability are highly valued.

Located in City of Industry, California, Puente Hills Hyundai is a full-service Hyundai dealership dedicated to providing an exceptional automotive experience for drivers throughout Los Angeles County. We offer a wide selection of new Hyundai models, certified pre-owned, and quality used vehicles, along with professional service, maintenance, and genuine Hyundai parts.

As a family-owned, team-focused dealership, we prioritize employee satisfaction and growth. Our staff enjoys competitive pay, commissions and bonuses for sales roles, health benefits, 401(k), paid time off, and employee discounts, all within a supportive, collaborative, and fast-paced environment. At Puente Hills Hyundai, we believe that happy employees create happy customers, and we provide opportunities for team members to learn, grow, and build a rewarding career in the automotive industry.