The Housekeeping Supervisor is responsible for supporting the daily operation of the Housekeeping Department and ensuring guestrooms, public areas, and back-of-house spaces consistently meet The Iron Horse Hotel’s cleanliness and presentation standards. This is a hands-on supervisory position responsible for inspecting guestrooms, coordinating room assignments, supporting and training housekeeping staff, monitoring productivity, and ensuring rooms are released to the Front Desk accurately and on time.

The Housekeeping Supervisor is expected to lead by example and actively support the department as operational needs require.

• Supervise daily housekeeping operations and provide direction to room attendants, housepersons, and laundry staff.

• Assign guestrooms and daily responsibilities based on occupancy, arrivals, departures, stayovers, and operational needs.

• Inspect cleaned guestrooms to ensure they meet Hotel cleanliness, maintenance, and presentation standards before being released as ready for occupancy.

• Maintain accurate room statuses within the Hotel’s property management system and communicate discrepancies immediately to the Front Desk.

• Conduct regular inspections of hallways, elevators, public restrooms, lobby areas, stairwells, and other public spaces.

• Ensure housekeeping carts, closets, linen areas, storage rooms, and back-of-house spaces are clean, organized, and properly stocked.

• Monitor linen, terry, guest supplies, cleaning products, and other departmental inventory.

• Identify maintenance concerns during room inspections and promptly report or submit them for repair.

• Respond promptly and professionally to guest requests and housekeeping-related concerns.

• Assist with training and onboarding new housekeeping employees.

• Coach employees on cleaning standards, productivity, safety, guest service, and proper use of equipment and chemicals.

• Monitor employee performance and communicate performance or attendance concerns to management.

• Ensure lost-and-found procedures are followed, and items are properly documented and secured.

• Ensure all Hotel safety, sanitation, chemical-handling, and security procedures are followed.

• Coordinate closely with Front Desk and Maintenance to maximize room availability and minimize rooms being placed out of service.

• Assist with deep-cleaning programs, preventative maintenance initiatives, and special cleaning projects.

• Verify that all assigned work has been completed before employees leave at the end of their shifts.

• Assist with scheduling and personnel based on occupancy and business levels.

• Clean guestrooms and perform room attendant duties when required due to personnel shortages, employee call-offs, high occupancy, unusually heavy room turns, or other operational needs.

• Assist with laundry, public-area cleaning, or other housekeeping functions when necessary to support the operation.

• Maintain professional communication with employees, guests, and other departments.

• Complete other duties as assigned by Hotel management.

• Previous hotel housekeeping experience required.

• Previous supervisory or lead housekeeping experience preferred.

• Strong attention to detail and ability to maintain consistent cleanliness standards.

• Ability to lead, coach, and hold team members accountable.

• Flexible availability, including weekends, holidays, and varying shifts based on hotel occupancy and business needs.

Physical Requirements

This position requires prolonged standing and walking, frequent bending, reaching, pushing, pulling, and lifting. The employee must be physically capable of performing all essential room attendant and housekeeping duties, including cleaning guestrooms, making beds, handling linen, moving housekeeping carts, and lifting and carrying housekeeping supplies and equipment.

Performance Expectations

The Housekeeping Supervisor is accountable for ensuring guestrooms and public areas consistently meet Hotel standards, rooms are inspected and released accurately and efficiently, housekeeping employees complete assigned responsibilities, and communication between Housekeeping, Front Desk, and Maintenance remains timely and effective.

The successful candidate will demonstrate a strong sense of ownership, attention to detail, reliability, professionalism, and a willingness to work alongside the team, including cleaning guestrooms when operationally necessary, to ensure the needs of the Hotel and its guests are met.

The Iron Horse Hotel is Milwaukee's most chic and sophisticated property, located in the city's historic warehouse district. The transformation of a 100-year-old downtown warehouse into a modern luxury boutique hotel. Lounge, bar, restaurants, top-notch business services, meeting spaces, and never-before-seen rider amenities are just a few of the amenities available. VIP Pooch treatment for your family dog.