• Enforces quality assurance protocols for the Housekeeping Department, ensuring work meets established standards. 
• Inspects rooms, hallways, and public areas to ensure cleanliness and quality standards are consistently followed. 
• Monitors houseperson’s work section to maintain cleanliness in hallways and common areas. 
• Inspects inspector’s rooms to ensure cleanliness standards are being met. 
• Ensures all public areas, including restrooms, are cleaned and maintained to the highest standards. 
• Assists in planning and preparing employee work schedules, ensuring adequate coverage. 
• Instructs staff on work policies, procedures, and proper use of equipment. 
• Provides corrective action reporting for staff when needed. 
• Motivates housekeepers to maintain a positive and productive work environment. 
• Ensures team members follow the dress code policy, including wearing name tags and proper uniforms. 
• Coordinates with other departments to ensure timely and efficient service delivery. 
• Assists in the planning and preparation of cleaning assignments based on room occupancy (vacant rooms, checkouts, and discharges). 
• Performs or assists with cleaning duties as necessary. 
• Keeps an eye on laundry operations, ensuring washing and drying procedures are followed, and that dirty linens are not visible in hallways.  
• Assists in managing inventory requisition, purchasing supplies, and monitoring par stock levels for linens and housekeeping guest supplies. 
• Inspects work performed by staff to ensure adherence to cleanliness standards.
• Collects and submits maintenance work orders from inspectors and staff, ensuring they are properly sent to the maintenance team. 
• Reports any maintenance issues in public areas promptly. 
• Assists the Executive Housekeeper and Assistant Executive Housekeeper in the opening and closing of the housekeeping department.
• Helps with preparing and maintaining housekeeping-related reports and records.
• Performs additional duties as assigned by management to ensure the smooth operation of the Housekeeping Department.

ESSENTIAL SKILLS:

• Highly attentive to details is careful and thorough in completing tasks.
• Able to take the initiative and lead others.
• A team player with a positive attitude who actively looks to help others.
• Strong communication and active listening skills.
• Strong decision-making skills.
• Able to monitor and assess team performance to make improvements.

EDUCATION AND EXPERIENCE REQUIRED:

• A minimum of two years’ experience as a supervisor or Assistant Department Head within the housekeeping department is required.
• Must speak fluent English, Spanish is preferred.

PHYSICAL REQUIREMENTS:

• Ability to stand or sit for extended periods of time.
• Ability to lift and carry up to fifty (50) pounds and push or pull up to one hundred (100) pounds.
• Ability to frequently bend, stoop and kneel.