The Sheraton Harrisburg has an exciting opportunity to join our team as a Restaurant Supervisor. The Hotel Restaurant Supervisor oversees daily dining room and bar operations inside a hotel, acting as the bridge between front-line service staff, kitchen teams, and upper hotel management.

Responsible for ensuring smooth, high-quality dining experiences, maintaining strict brand and hygiene standards, and driving profitability across breakfast, lunch, dinner, and room service or banquet support as needed.

Operations Management

• Supervise daily floor operations, opening and closing procedures, and service timing (breakfast, lunch, dinner).

• Coordinate with the kitchen/back-of-house to ensure smooth food preparation and delivery flow.

• Monitor room setups, table presentation, cleanliness, and guest flow.

• Assist the sales and events team to ensure hotel meeting spaces and catered functions are properly supplied and maintained.

Staff Leadership & Scheduling

• Schedule and assign duties to servers, bartenders, hosts, and busers.

• Conduct pre-shift huddles/briefings to communicate daily specials, service goals, and VIP arrivals.

• Train, coach, and evaluate new and existing service staff, enforcing grooming and hygiene standards.

Guest Relations & Service Recovery

• Welcome guests, monitor satisfaction across the dining room, and handle special requests.

• Promptly resolve customer complaints or service issues with a professional, hospitable demeanor.

• Inventory & Administrative Duties

  • Track daily expenses, manage stock and inventory levels, and assist with ordering supplies.

  • Operate and reconcile Point of Sale (POS) systems, cash drops, and billing reports.

  • Ensure full compliance with health, safety, sanitation, and local food-code regulations.

• Education: High school diploma or GED required; a degree or diploma in hospitality management, hotel administration, or culinary arts is a strong plus.

• Experience: 2 to 3 years of hands-on food and beverage or server/waiter experience in a hotel, resort, or upscale restaurant environment, with prior supervisory experience preferred.

• Skills & Technical Knowledge:

  • Proficiency in restaurant management and Point of Sale (POS) software (e.g., Opera or similar hotel management systems).

  • Strong leadership, conflict-resolution, and interpersonal communication skills.

  • Solid understanding of food safety standards (HACCP/ServSafe certification often required).

• Physical & Availability Requirements: Ability to work standing and moving for long shifts, including early mornings (breakfast shifts), late nights, weekends, and holidays typical of the hospitality industry.

Experience superior hospitality in the heart of Pennsylvania at one of the best hotels in Harrisburg, Pennsylvania. Located near downtown Harrisburg, our award-winning hotel is close to popular spots like Harrisburg Mall, the National Civil War Museum, and Harrisburg International Airport. For a family-friendly adventure, visit Hershey, PA, home to Hersheypark and Hershey's Chocolate World, just a 10-mile drive away.