Hotel Night Auditor

Sonesta Essential Orlando Airport • Orlando, FL, US

Posted 2 days ago

Description

Hotel Night Auditor / Front Desk Agent

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities

Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Make sure every hotel guest has a pleasant stay
Process additional administrative, bookkeeping. and accounting procedures as required
Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager

Qualifications

High school diploma or equivalent required; some college preferred
Excellent customer service and communication skills are required
Overnight shift; requires flexible hours
Computer proficiency is required; experience with accounting or reservation software is preferred
Experience in the hospitality industry or guest services is preferred, but not required

Compensation

$16 - $18 hourly

About Sonesta Essential Orlando Airport

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.