Hotel Houseperson

Doubletree by Hilton Fayetteville • Fayetteville, NC, US

Posted 5 hours ago

Description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge!

Responsibilities

Retrieve clean linens from housekeeping storage facilities and distribute them to each floor
Deliver requested amenities such as rollaway beds, cribs, blankets, etc. to guest rooms
Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management

Qualifications

Must have 1 or more years experience as a houseperson, housekeeper, or similar position in hospitality field
High school diploma, GED, or equivalent
Proven customer service experience with a strong guest-focused mentality
Experience with a variety of cleaning products and techniques
Solid work ethic and excellent organizational, time management, and communication skills

About Doubletree by Hilton Fayetteville

We're off I-95, six miles from downtown Fayetteville. Fayetteville Regional Airport FAY, Cape Fear Botanical Gardens, Crown Coliseum, Fayetteville State University, and the Airborne and Special Operations Museum are all within a 15-minute drive. Fort Bragg is 16 miles away. We offer event space, a restaurant, a fitness center, and an outdoor pool.