Hotel Housekeeping Director

Fairfield Inn & Suites Newport Cincinnati • Newport, KY, US

Posted 3 hours ago

Description

We’re hiring a housekeeping manager to provide excellent sanitation and customer service to our hotel guests. You’ll be responsible for leading the housekeeping staff, ensuring team members perform their job duties to our high standards, and keeping the housekeeping department well-stocked with cleaning supplies. Applicants should have hospitality experience, enjoy their work, and demonstrate a commitment to meeting and exceeding guest expectations. Previous experience in a supervisory role is required. If this sounds like you, apply now!

Responsibilities

Help organize daily housekeeping assignments and priorities based on room status, arrivals, departures, and guest needs.
Guide room attendants, house attendants, and laundry associates during assigned shifts, and work alongside the team when support is needed.
Inspect guest rooms and assigned public areas for cleanliness, presentation, supplies, and readiness according to the property’s brand standards. Follow up on anything that needs attention.
Help train new associates, explain cleaning and safety procedures clearly, and provide respectful coaching and useful feedback. Recognize work done well.
Keep the front desk informed of room readiness and coordinate special requests, service needs, and changes in priorities.
Report maintenance needs, damage, and recurring concerns to the appropriate team and follow up on outstanding items.
Monitor linens, amenities, and cleaning supplies, keep storage areas organized, and communicate replenishment needs to housekeeping leadership.
Listen to guest concerns and respond courteously within your authority. Involve hotel leadership when additional support or approval is needed.
Reinforce procedures for guest privacy, room access, lost-and-found items, and safe use of cleaning products and equipment.
Give housekeeping leadership and the next shift clear updates on completed work, unfinished assignments, guest requests, and issues that need follow-up.

Handle the hiring and training of housekeeping staff so that they can achieve and exceed our standards of cleanliness and customer satisfaction
Keep a record of areas cleaned by room attendants and make a note of any issues such as room damage or maintenance requests
Manage the daily tasks of the housekeeping department, including cleaning guest rooms and public areas
Arrange for cleaning equipment repairs as needed and keep all other equipment in good working condition
Order cleaning supplies as needed, control inventory and manage the department budget

Qualifications

Experience in hotel housekeeping or a related cleaning role.
A strong eye for cleanliness, room presentation, and the details that affect a guest’s stay.
Clear, respectful communication and the ability to give practical direction and feedback.
Organization and the ability to adjust priorities while keeping teammates informed.
The ability to follow cleaning and safety procedures and learn hotel room-status and reporting systems.
Dependable follow-through, sound judgment about when to seek support, and a willingness to help others learn.

A plus

Experience training, coaching, or supervising others.
Bilingual proficiency in English and Spanish is a major plus.

Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar
This position requires a high school diploma or GED
Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service
Strong understanding of environmental services (EVS) including cleaning processes and how to use a variety of cleaning supplies and equipment
2+ years of hospitality or guest services experience

Compensation

$18 to start hourly

About Fairfield Inn & Suites Newport Cincinnati

Rolling Hills Hospitality began in 2005 with a small team, one property in rural Kentucky, and a simple belief: hospitality should be thoughtful, sincere, and done with pride. Today, our growing portfolio includes distinctive hotels, restaurants, and guest experiences—and that belief still shapes how we work.

We call our approach the Rolling Hills Way. It means creating a warm welcome, caring about the details, and following through when someone needs us. We know memorable stays are built through everyday interactions, and every associate has a part in making them happen.

Taking care of our people is part of that commitment. Our leaders work alongside their teams, offer practical coaching, recognize great work, and welcome questions and ideas. We want associates to feel supported, take pride in what they do, and have opportunities to keep learning and growing. As Rolling Hills grows, we’re looking for people who want to help shape what comes next.