Hotel Guest Service Agent

Spark by Hilton Clifton • Clifton, NJ, US

Posted 1 hour ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel guest service agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Bookkeeping: keep accurate records of all hotel guest account information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Mitigate customer complaints as needed
Communicate with housekeeping to make sure guest rooms are ready
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

1+ year of hotel industry experience or related job preferred
Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent

Compensation

$18 per hour

About Spark by Hilton Clifton

Find us right on Route 3 in Clifton, close to New Jersey’s best attractions. We’re five miles from American Dream’s retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.