Hotel Guest Service Agent
Renaissance Baltimore Harborplace Hotel • Baltimore, MD, US
Posted 8 months ago
- Bookkeeping: keep accurate records of all hotel guest account information
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$17.24 hourly
Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.
We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Professional development and training opportunities
- Career advancement and internal growth opportunities
- Employee recognition and reward programs
- A collaborative, inclusive, and supportive work environment
This job has closed
This position is no longer accepting applications. Browse new opportunities to find your next role.
Browse New JobsShare this job
All jobs / Jobs in MD / Renaissance Baltimore Harborplace Hotel / Hotel Guest Service Agent
Not quite what you're looking for? Search jobs by title, location, or company.