Hotel Guest Service Agent
Renaissance Baltimore Harborplace Hotel • Baltimore, MD, US
Posted 6 months ago
Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
- Bookkeeping: keep accurate records of all hotel guest account information
- Handle customer complaints as necessary
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$17.24/hour
About Renaissance Baltimore Harborplace Hotel
Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.
We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off, holidays, and sick leave
- Professional development and training opportunities
- Career advancement and internal growth opportunities
- Employee recognition and reward programs
- A collaborative, inclusive, and supportive work environment
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