Leadership & Team Building (Primary Focus)

• Take full ownership of recruiting, hiring, training, and retaining team members in a competitive labor market
• Lead from the front by working alongside the team when needed to maintain service standards
• Build a respectful, consistent, and accountable work culture that encourages retention
• Develop department leads and cross-train team members to support operational stability
• Create schedules that balance labor control with realistic coverage needs

Hotel Operations & Guest Experience

• Oversee daily operations of a 66-room limited-service hotel
• Ensure guest satisfaction scores, online reviews, and brand standards remain strong despite staffing challenges
• Personally resolve guest issues and service recoveries when necessary
• Conduct routine inspections of rooms, public areas, and back-of-house spaces
• Maintain a clean, safe, and well-presented property at all times

Financial & Administrative Ownership

• Manage labor costs, overtime, and productivity in alignment with budget realities
• Oversee daily, weekly, and monthly accounting and reporting
• Control expenses while ensuring the hotel remains operationally sound
• Manage purchasing, inventory, and vendor relationships

Sales, Community & Brand

• Build relationships with local businesses and community partners
• Represent the hotel professionally in the local market
• Execute brand initiatives and prepare for brand inspections
• Maintain full compliance with IHG standards, company policies, and safety regulations

Required

• Proven experience leading a hotel with staffing challenges
• Minimum 2–3 years of hotel management experience, preferably as a GM or Assistant GM
• Strong hands-on leadership style; comfortable being operationally involved
• Experience recruiting, training, and stabilizing hourly hotel teams
• Ability to remain calm, organized, and solutions-focused under pressure
• Strong guest service instincts and problem-solving skills
• Willingness to work flexible hours, including weekends and holidays

Strongly Preferred

• Experience in limited-service hotels (50–100 rooms)
• Prior Holiday Inn Express or IHG brand experience
• Background in markets with tight labor availability
• Leaders who enjoy building structure where it doesn’t yet exist

Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.

We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.