Opportunity: General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and are consistent with HHM core values.
• Tour and visually inspect the property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
• Supervise the development of and revision of business plan, annual budget, financial reports, and annual and monthly forecasts that clearly explain operational effectiveness, trends, and variances.
• In conjunction with sales leader, develop and implement sales and marketing plans.
• Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends, and implement changes to maximize room revenue.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Participate in community affairs and maintain positive public image for HHM and hotel.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Travel to attend corporate meetings, sales trips and serve on committees.
• Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
• Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above-average GSS score and remedy guest service deficiencies.
• Oversee sales department operations, and regularly participate in sales calls/client visits.
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s Degree in Business, Hospitality, or a related field
• Previous hotel management experience is required

HHM Benefits and Perks

• Medical, Dental, and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching
• Occasional travel is required

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM Benefits and Perks

• Medical, Dental, and Vision Health Insurance

• Paid Time Off

• 401(k) Company Match

• Free Basic Life Insurance

• Travel Discounts

• Commuter Transit and Commuter Parking Benefits

• Employee Assistance and Wellness Program

• Educational and Professional Development Support

Work Environment and Context

• Based in Philadelphia with occasional travel to other corporate offices or meetings.

• Required to sit for extended periods and perform standard office tasks such as operating a keyboard.

• Extended work hours may be required to meet project deadlines.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It