Hotel Front Office Manager

Canopy by Hilton Portland Pearl District • Portland, OR, US

Posted 11 hours ago

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Compile occupancy reports and financial information for the general manager
Hold responsibility for the front desk budget and order any necessary office supplies
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications

Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Applicants must have a high school diploma or GED
Showcase exceptional multitasking, communication, and management skills
1 year of previous experience working in the hospitality industry

About Canopy by Hilton Portland Pearl District

Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.