Hotel Front Office Manager

Holiday Inn Kansas City - Northeast by IHG • Kansas City, MO, US

Posted 2 hours ago

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Make sure to adhere to the front desk budget and put in orders for office supplies as needed
Generate occupancy reports and compile financial information for the general manager
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest

Qualifications

High school diploma or equivalent certification required (GED)
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Hospitality experience of at least 1 year is required for this role
2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Have superb communication skills, management skills, and multitasking skills

About Holiday Inn Kansas City - Northeast by IHG

Welcome to Kansas City’s newest hotel concept for Holiday Inn Kansas City / Northeast.

We offer an outstanding location for both corporate and leisure travelers, conveniently situated next door to Worlds & Oceans of Fun Amusement Parks. Guests can also enjoy nearby gaming and entertainment at Ameristar and Harrah’s Casinos, just seven minutes away. The River Market, T-Mobile Arena, Power & Light District, The Crossroads, Hallmark Crown Center, and Union Station / Science Center are all easily accessible via the free Kansas City Streetcar. The Convention Center is a short ten-minute ride into downtown Kansas City.