Hotel Front Desk Supervisor

Fairfield Inn by Marriott Downtown SLC • Salt Lake City, UT, US

Posted 2 hours ago

Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
Hold responsibility for the front desk budget and order any necessary office supplies
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Lead operations at the front desk and make sure guests have an exceptional stay
Generate occupancy reports and compile financial information for the general manager

Qualifications

Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Applicants must have a high school diploma or GED
Possess excellent management skills, communication skills, and multitasking skills
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
1 year of previous experience working in the hospitality industry

Compensation

$17 - $19 hourly

About Fairfield Inn by Marriott Downtown SLC

Five Rivers Hospitality is a rapidly growing hospitality management and real estate investment company, headquartered in Salt Lake City, Utah. Recognized as one of the Mountain West’s leading and fastest-expanding hospitality firms, Five Rivers has built a strong and diverse presence across 13 states, with a portfolio of properties that continues to grow year after year.

The company provides comprehensive expertise across the full hospitality lifecycle—from acquisitions, planning, and development to operations, repositioning, and disposition. Leveraging innovative management practices and a data-driven approach, Five Rivers Hospitality consistently delivers exceptional performance, maximizing asset value while enhancing the guest experience.

Guided by a commitment to growth, innovation, and service, the company is well-positioned to continue shaping the future of hospitality in the Mountain West and beyond.