Hotel Front Desk Supervisor

Holiday Inn Express & Suites, SLC Airport • Salt Lake City, UT, US

Posted 2 years ago

Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities

Generate occupancy reports and compile financial information for the general manager
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Handle the front desk budget and order office supplies as needed
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints

Qualifications

2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
Applicants must have a high school diploma or GED
Prior hospitality experience of 1 year is required for this position
Have superb communication skills, management skills, and multitasking skills
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired

Compensation

$15 - $17/hour

About Holiday Inn Express & Suites, SLC Airport

Come and join our team at the beautiful Holiday Inn Salt Lake City in Utah!