Hotel Front Desk Supervisor

Fairfield Inn & Suites Newport Cincinnati • Newport, KY, US

Posted 2 months ago

Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Responsibilities

Compile occupancy reports and financial information for the general manager
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
Handle the front desk budget and order office supplies as needed

Qualifications

Applicants must have a high school diploma or GED
Prior hospitality experience of 1 year is required for this position
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
Have superb communication skills, management skills, and multitasking skills

Compensation

$16 - $18 hourly

About Fairfield Inn & Suites Newport Cincinnati

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.