Join our team at the Hilton Garden Inn Lake Mary as a Front Desk Supervisor. The Hotel Front Desk Supervisor oversees daily front-desk operations, leads and trains the guest service team, and ensures smooth check-ins, check-outs, and high guest satisfaction.

• Team Leadership & Training: Supervise, schedule, train, and mentor front desk agents and night audit staff.

• Guest Relations & Resolution: Greet arriving guests, handle special requests, and step in to de-escalate and resolve complex customer complaints.

• Operations & Financial Accuracy: Monitor daily room availability, oversee check-ins/check-outs, audit guest ledgers, and verify billing and cash-handling accuracy.

• Interdepartmental Coordination: Communicate closely with housekeeping, maintenance, and concierge teams to update room statuses and fulfill guest needs.

• Policy Compliance: Ensure staff adhere to safety, security, emergency procedures, and brand standards.

• Education: High school diploma or equivalent is required; a degree in hospitality management or a related field is often preferred.

• Experience: Typically 1 to 3 years of front desk or guest services experience, with at least 1 to 2 years in a supervisory or lead capacity.

• Technical Skills: Proficiency in hotel Property Management Systems (PMS) like Opera, along with Microsoft Office.

• Soft Skills: Strong leadership, verbal/written communication, problem-solving, and conflict-resolution abilities.

• Availability: Flexibility to work varied shifts, including weekends, nights, and holidays.

We're off I-4, in walking distance of restaurants, and three miles from the Lake Mary Museum. The Central Florida Zoo is a 15-minute drive, and Orlando Sanford International Airport can be reached in nine miles – our free airport shuttle has your ride covered.