The Hotel Front Desk Supervisor oversees daily front office operations, leading staff to ensure exceptional guest service, managing check-ins/check-outs, and resolving escalated complaints. They act as a liaison between staff and management, handling scheduling, training, and billing accuracy, typically requiring 1-3 years of previous hospitality experience.

• Team Leadership: Supervise, train, coach, and motivate front desk agents, including creating staff schedules.
• Guest Services: Greet guests, handle VIP arrivals, and resolve complex or escalated guest complaints and issues promptly.
• Operational Oversight: Manage daily check-ins/check-outs, room assignments, and ensure compliance with hotel policies and security procedures.
• Financial & Administrative: Balance cash drawers, manage inventory, verify billing, and prepare daily reports (e.g., night audit, rate checks).
• Communication: Coordinate with housekeeping and maintenance departments to ensure room availability and guest satisfaction.

• Experience: 1–3 years of front desk experience in a hotel, with previous supervisory experience preferred.
• Technical Skills: Proficiency in Hotel Management Software (Hilton) and Microsoft Office.
• Soft Skills: Strong communication, leadership, and conflict-resolution skills.
• Flexibility: Ability to work flexible hours, including weekends, holidays, and evening shifts.

A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs.

We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.