Hotel Front Desk Receptionist

Best Western Crater Lake Highway • White City, OR, US

Posted 14 hours ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Connect with the housekeeping department to ensure guest accommodations are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary

Qualifications

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Comfortable taking telephone calls and mitigating stressful situations
Working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent

Compensation

$15.50 - $17 hourly

About Best Western Crater Lake Highway

At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.