Hotel Front Desk Receptionist
Home2 Suites by Hilton Warner Robins • Warner Robins, GA, US
Posted 2 months ago
Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Handle customer complaints as necessary
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
- Must be able to stand for long periods of time
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Well-versed in taking telephone calls and handling stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$12 - $12/hour
About Home2 Suites by Hilton Warner Robins
Our mission statement is simple:
To raise the bar on what relationships, reputation, and returns mean in hospitality.
What We Offer:
- A great environment! We pride ourselves on being one of the best places to work
- Better pay: while everyone else pays minimum wage, we have competitive wages 65% above standard in the area
- Daily pay
- Paid Time Off
- Birthday (Paid Day Off)
- 401(k)
- Tip Program
- Employee Hotel Discounts
- Bonus Pay
- Opportunity for Growth and so much more
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