Hotel Front Desk Receptionist
Holiday Inn Express Vermilion • Vermilion, OH, US
Posted 2 months ago
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Communicate with housekeeping to make sure guest rooms are ready
- Field customer complaints when necessary
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Well-versed in taking telephone calls and handling stressful situations
- 1+ year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- High school graduate, GED recipient, or equivalent
Compensation
$15 - $15.50 hourly
Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.
We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.
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