We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Comfortable taking telephone calls and mitigating stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems
Compensation
$10 - $13 hourly
About Comfort Inn Pinehurst
Comfort Inn is hiring for our multiple locations at Asheboro, Pinehurst, Spring Lake, Smithfield, and the Southport area.