Hotel Front Desk Receptionist
Hilton Santa Cruz Scotts Valley • Santa Cruz, CA, US
Posted 1 month ago
Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Mitigate customer complaints as needed
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1+ year of hotel industry experience or related job preferred
- High school diploma, GED, or equivalent
- Comfortable taking telephone calls and mitigating stressful situations
- Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$18 - $18/hour
About Hilton Santa Cruz Scotts Valley
We’re nestled among the foothills of the Santa Cruz Mountains, 10 minutes from Henry Cowell Redwoods State Park. Santa Cruz Beach Boardwalk is within a 15-minute drive. San Jose International Airport and Silicon Valley are under 33 miles away.
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