Hotel Front Desk Receptionist

Comfort Inn Richfield • Richfield, UT, US

Posted 1 month ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Field customer complaints when necessary

Qualifications

Able to work weekends

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Well-versed in taking telephone calls and handling stressful situations

Compensation

$14 - $15 hourly

About Comfort Inn Richfield

Structure Hospitality operates hotels across multiple brands and markets with a focus on operational excellence, accountability, and long-term success. We believe great hotels are built by great teams, and great teams are built by strong leaders.