Hotel Front Desk Receptionist

Mainstay Suites • Port Arthur, TX, US

Posted 46 minutes ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services
Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise
Process payments and maintain accurate records of room charges, incidentals, and other fees
Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals
Answer phone calls and respond to emails, providing information about the hotel and its services
Provide concierge services, including making reservations for restaurants, transportation, and local attractions
Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms
Follow all safety and security protocols to ensure that guests and staff are safe
Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly
Maintain a positive attitude and provide exceptional customer service at all times

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Field customer complaints when necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

High school diploma or equivalent
Previous experience in a hotel or hospitality role is preferred
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and meet tight deadlines
Strong attention to detail and a commitment to customer service
Proficiency in using hotel management software and other computer systems
Flexibility to work weekends, holidays, and evening shifts as needed
Physical stamina to stand for long periods of time and lift and carry heavy items

Has experience answering telephone calls and troubleshooting stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Working knowledge of Microsoft Office and reservation management systems

Compensation

$10 - $12 hourly

About Mainstay Suites

MainStay Suites is an extended-stay hotel option that allows guests to live like home whether they're away for a week or a month. Each property offers a unique and distinctive experience for customers at an affordable price. Travelers can maintain their lifestyle during their stay with attractive amenities including residential style suites, free high-speed internet access, free continental breakfast, fitness center and weekly housekeeping and guest laundry services. There are over 70 MainStay Suites properties open across the United States, with 140 currently in the pipeline.