Hotel Front Desk Receptionist

WoodSpring Suites Pensacola West • Pensacola, FL, US

Posted 5 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

Monitor and respond to hotel email promptly and professionally
Conduct regular property walks to ensure cleanliness, safety, and a peaceful environment
Walk hallways periodically to remove trash and linen and address concerns quickly
Restock and maintain a clean, organized marketplace
Assist with light room inspections before placing rooms back in service
Support housekeeping with room turns during high occupancy

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Handle customer complaints as necessary
Work with the housekeeping staff to ensure rooms are ready for new guests
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

High school graduate, GED recipient, or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Well-versed in taking telephone calls and handling stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Compensation

$14 - $16/hour

About WoodSpring Suites Pensacola West

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners