Hotel Front Desk Receptionist

The Winslow - Oklahoma City • Oklahoma City, OK, US

Posted 5 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests

Qualifications

Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Exhibits working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has experience answering telephone calls and troubleshooting stressful situations

Compensation

$14 - $16 hourly

About The Winslow - Oklahoma City

The Winslow Hotel in Oklahoma City is a modern boutique hotel that combines contemporary comfort with a relaxed, welcoming atmosphere. Conveniently located near the Paseo Arts District, Bricktown, Penn Square Mall, and other popular Oklahoma City attractions, the hotel offers spacious studio-style accommodations designed for both business and leisure travelers. Guests enjoy amenities including complimentary breakfast, a 24-hour fitness center, meeting space, an outdoor patio with fire pits and games, a lobby bar, and thoughtfully appointed rooms featuring separate living areas and modern conveniences. The Winslow provides a stylish, comfortable stay while serving as an ideal base for exploring Oklahoma City's vibrant dining, entertainment, and cultural destinations.