Hotel Front Desk Receptionist

Hampton Inn & Suites Ogden • Ogden, UT, US

Posted 12 days ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Field customer complaints when necessary
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Well-versed in taking telephone calls and handling stressful situations

Compensation

$15 hourly

About Hampton Inn & Suites Ogden

We’re proud of the team we’ve built. We work closely together, support one another, and take pride in how we show up for our guests, our owners, and each other. Our culture is rooted in trust, accountability, and a genuine respect for work-life balance. We take ownership of what we do, and we enjoy doing it with people we like and believe in.