Hotel Front Desk Receptionist

Endeavor Hospitality Group • New York, NY, US

Posted 1 month ago

Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
Working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Compensation

$25 - $25/hour

About Endeavor Hospitality Group

At Endeavor Hospitality Group, we take hospitality personally. We value memorable experiences over mere transactions and deliver on that promise through our commitment to a deeper level of engagement with guests, staff, partners, and stakeholders. Endeavor’s innovative model of destination-centric hospitality ensures every property creates, fosters, and inspires a location’s true cultural signature. That means we’ve got our ears to the ground, taking cues from locals to establish unique experiences and long-lasting connections with neighborhood partners. And for our stakeholders, our intuitive, results-driven approach spurs revenue growth. We’re making hospitality welcoming for everyone involved, and we’re having a great time in the process.

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