Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX • Los Angeles, CA, US
Posted 2 months ago
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- High school diploma, GED, or equivalent
Compensation
$26.75 - $27.25 hourly
The Residence Inn by Marriott Los Angeles LAX/Century Blvd features the largest guest suites among extended-stay hotels near LAX. Each suite includes a sofa bed and a full kitchen with a microwave, fridge, stovetop, dishwasher, and cookware. Enjoy free hot breakfast, Wi-Fi, and a 24-hour shuttle to/from Los Angeles International Airport. As a top Los Angeles Airport hotel, we also offer an outdoor heated pool, fitness center, and three onsite restaurants: Starbucks, Jersey Mike's, and Antonio's Artisan Pizza. Whether you're visiting for business or leisure, our hotel in Los Angeles, CA, is near SoFi Stadium, Intuit Dome, The KIA Forum, and YouTube Theater. We're also convenient to El Segundo, Manhattan Beach, Marina del Rey, and Hollywood—making us a standout among hotels in Los Angeles, CA.
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