Hotel Front Desk Receptionist

LaQuinta Inn & Suites Lexington South • Lexington, KY, US

Posted 2 hours ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

Has experience answering telephone calls and troubleshooting stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$12 - $12.50 hourly

About LaQuinta Inn & Suites Lexington South

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a core focus on exceeding its guests' expectations. Rolling Hills Hospitality has positioned itself as one of the region's leading hotel development and management companies by incorporating high operational standards and achieving simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading more than 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains honored relationships with the nation's leading hotel companies, including Marriott, Hilton, IHG, and Hyatt.